The help system does not work correctly with a CONVAL network installation. What can I do?Nach der Installation » The help system does not work correctly with a CONVAL network installation. What can I do? Posted: 24. Juli 2018 - 18:12
With the Windows security update of May 2018, access to HTML help in the local intranet is permanently blocked, so that the following solutions suggested by Microsoft no longer work.
Access is now possible again by updating the CONVAL Client installation to version 10.4.1. For older CONVAL versions we are not aware of any workaround at the moment.
The issue with the CONVAL help system might be caused by a Microsoft security update.
Excerpt from the Microsoft webpage:
Certain Web sites and HTML Help features may not work after you install security update 896358 or security update 890175
After you install security update 896358 or security update 890175, you may experience one or more of the following symptoms:
See http://support.microsoft.com/kb/892675 for more information.
In the download section of our homepage you find a registry patch, which allows the access to HTML files in the local intranet.